In today’s highly competitive IT environment, becoming a DevOps engineer is often an appealing option. A DevOps engineer has an average salary of $126,421 in the United States, and this role was one of the most in-demand IT professions in 2021. Discover some of the most common Help Desk career transitions, along with skills overlap.

how to become a help desk engineer

At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. Analysts who work in the Service Desk are IT professionals who assist users of an organization with technical issues. Service Desk Analysts are usually assigned to work closely with an organization’s IT department to assist with tasks that are outside their expertise. You may find that experience in other jobs will help you become a help desk engineer. In fact, many help desk engineer jobs require experience in a role such as technical support specialist. Meanwhile, many help desk engineers also have previous career experience in roles such as computer technician or help desk analyst.

Certificate of Completion

Develop and provide technical coaching, and mentoring to other help-desk employees. We know this based on these institutions’ admissions rates, average SAT scores accepted, median ACT scores accepted and mean earnings of students 6 years after admission. If those top 10 were a bit out of your price range, you might want to check these schools instead.

There is a list of courses available that serve as a great starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time. There are also courses that train you to run an IT help desk from a local or remote location. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions.

Free IT Support Courses (Alison)

Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. Python has emerged as the most in-demand programming language in the recent decade.

how to become a help desk engineer

In this course, you will learn how to deploy, implement, manage and maintain the industry’s leading VM platforms. There are no prerequisites as all the topics are covered in great detail and from scratch. The friendlier and more respectful you are, the better the relationships you establish will be.

What Similar Roles Do

Following entry-level, there are several Helpdesk Technician career path levels to advance into. It can take 2 years as an entry-level Helpdesk Technician to progress to the senior helpdesk help desk engineer technician position. Each advanced Helpdesk Technician position requires approximately 2 years of experience at each level to advance in your Helpdesk Technician career path.

That way, participants can take the training home with them and complete it outside of work. Many companies offer certification programs that train individuals on specific products so that they have all the knowledge necessary to assist customers with problems regarding those items. At DigitalDefynd, we help you find the best courses, certifications and tutorials online. Hundreds of experts come together to handpick these recommendations based on decades of collective experience. Some of the things that you can do outside the classroom are obtaining certifications and taking other classes. A+ certification is a good one to peruse, as well as Microsoft Certified Desktop Support Technician or MCDST.

What Should I Major in to Become a Help Desk Engineer ?

Although desk technicians possess a good understanding of information technology, it is equally important to have soft skills, such as communication skills and recognition of the importance of customer service. In this post I look at some of the essential skills that make for a great service desk agent along with advice on the experience and qualifications that will help you to land the job. The IT service desk can be the perfect place to gain an understanding of the world of IT and will also give you a great view of other IT and business departments.

  • Personalized attention, patience, excellent communication skills, and the technical prowess to simplify customer problems are all necessary qualities in a help desk technician.
  • They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
  • There are a number of factors to consider, including the severity of the problem, how long it has been going on, and how much time the customer has already spent trying to resolve it.
  • They really helped me navigate my career change into software development.

They need adequate knowledge of the programming languages used by their team members, including Python, Ruby, and Go. I’m currently back in school to finish my bachelor’s degree but I still am unable to break through. When I do interview, I don’t have the “right” kind of networking experience.

It Support Engineer

With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position. A generic help desk listing could include either of these skill levels, and some listings will require a bachelor’s degree in IT or a related field. Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues. They must have in-depth expertise with the particular systems or services used by their organization and its clients.

They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. They must describe solutions to computer problems in way that nontechnical users can understand. The median salary for computer support specialists, the Bureau of Labor Statistics says, is around $52,000. Education requirements vary, but the job requires deep computer knowledge and good technical and interpersonal skills. As you can see, working on an IT service desk takes a certain kind of person. Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.

Free IT Help Desk Training and Tutorials (LinkedIn Learning)

There are skills you need before applying for a job as a help desk engineer, and there are other skills that you will be trained for. Here are some of the duties that are performed by help desk jobs engineers in customer service jobs. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. They work with customers via telephone, email, and other forms of communication to resolve issues and assist them with their needs. The duties of a helping desk engineer include resolving customer complaints, assisting customers with using technology, providing support during emergency situations, and more. All help desk engineers must have excellent customer service skills as well as knowledge of information technology.

Finally, make use of tools and resources that can help with problem-solving, such as problem-solving software or online calculators. Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues. Also, being confident in both technical and non-technical skills will increase your ability to work well under pressure. To boost your skill level and confidence, take one or two soft skills courses per year, as well as any technical courses relevant to your job role.

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